Return Policy (draft)

Returning Merchandise
You can return most new, unused, unopened items within 15 days of delivery for a full refund, as noted below:
• To initiate a return, email Bytown Ukuleles to receive "Return Authorization".
• You can only initiate a return after an order has been marked as shipped.
• The refund will be for the full value of the returned items, unless otherwise noted.
• Shipping and handling fees will not be refunded. We will refund the return shipping cost, if the return is a result of our error.
• Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by Bytown Ukuleles
• If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
• If the return is due to defective products, inaccurate product descriptions, or an incorrect order, email Bytown Ukuleles to initiate the return. In these cases, you will be compensated for the return shipping.

Refunds, Credits and Balances Due
As soon as Bytown Ukuleles receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please email Bytown Ukuleles for assistance.

Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact Bytown Ukuleles immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.